Community Manager

Experience

• Multiple years of hands-on experience in community management and server staffing across diverse platforms, primarily Discord.
• Managed communities of various types — gaming, developer/tech, creator-focused, NFT/Web3, and general online groups — adapting strategies to fit each culture and scale.
• Built and led large-scale moderation teams with clear hierarchies, role systems, and SOPs that scale from 1k to 100k+ member servers.
• Implemented moderation policies that maintain server status, reduce toxicity, and preserve organic community personality.
• Expert in conflict resolution, user disputes, ban appeals, and high-risk incident handling with a track record of zero major escalations.
• Designed onboarding flows, welcome systems, and engagement programs that boost retention and turn lurkers into active contributors.
• Created and ran regular events, giveaways, role incentives, and seasonal campaigns to drive participation and growth.
• Leveraged developer background to deeply understand and implement bots (Dyno, Carl-bot, custom scripts, etc.) for automation, logging, anti-spam, and custom features.
• Set up, configured, and optimized moderation/security bots; taught staff teams how to use and troubleshoot them effectively.
• Integrated technical solutions (e.g., reaction roles, ticket systems, verification flows) to reduce manual workload and improve server efficiency.
• Produced internal documentation, staff training guides, and automated workflows that empower teams to operate independently and consistently.
• Known for strong leadership presence, discipline, and ability to stabilize chaotic servers while fostering long-term, professional growth.